Jan 18, 2014

Madison Street Beauty Update

A little while ago I did an unboxing post about my Madison Street Beauty haul. Unfortunately, the package had been damaged in the mail and some items were missing. One item was also not what I had asked for. This is just a little update to say everything was resolved!

I contacted the shop owner about my issue and she got back to me within the hour. After a short conversation, she offered to send me everything that I was missing! That was Jan 8th and she said she would immediately send it out. She must have, because the package got here Jan 17th, and shipping here takes about that long. My replacement items were sent in a bubble mailer instead of the flimsier plastic kind like the last one too.

This really impressed me. Not only did she send me free replacements, even though the missing items were possibly at the fault of the post office. On top of that, it seems like she changed the packaging in an attempt to keep what happened before from happening again.

Here are my 3 replacement shades:

The colours from left to right are Iris, Pear and Pistachio.

All of these are really gorgeous. I got a nice mix of mattes and shimmers and their matte formulas are really impressing me! I will have a swatch post for the full haul up soon! I'm glad everything got resolved because the shadows are really nice, and I didn't want to give them a crappy review just because I'm feeling bitter. :P

8 comments:

  1. LOVE Madison Street Beauty shadows and not because I worked with them but I actually love the pigmentation! Can't wait to see you use these :)

    -Erica

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    1. Thanks! So far I'm in love with them. I think I will spend tonight trying them out!

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  2. That's awesome that they fixed everything so quickly! These colors look so pretty- can't wait to see what you do with them :D

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    1. Yeah, the owner was extremely nice about everything! I'm going to do a look with some of them tonight!

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  3. MSB were my first mattes ever and I was so impressed! I didn't have a lot of experience with matte eyeshadows but even I knew they were great quality :) I got the 25pc grab bag and the majority of them were mattes. I can't wait to see your swatches!

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    1. Yeah, these mattes are really amazing. I imaging that if those were your first mattes that a lot disappointed you afterwards.

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    2. I haven't actually tried any mattes afterward. I'm not a huge fond of matte colors, so it was pretty great for MSB to send me so much. I don't think I need any other mattes from other companies every again!

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  4. It's awesome that everything worked out!

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